Help & Support

For help & support with any queries or issues you might have please preferably contact us with our Live Chat/ Support Icon at the bottom right hand side of the screen. This will create a ticket for our support service and we will get back to you within 24 hours. 

Reasons for Help or Support

1. Returns & Refunds. If your issues or queries are related to returns or refunds then please check the terms and conditions here for information that may help answer your question(s). 

2. Canceling an order. If you have placed an order with us and have decided to cancel it. We can cancel the order and refund you so long you request to cancel within 48 hours of when the order was placed. 

3. Shipping times. For information on shipping & dispatch times please read here - 

4. Tracking your order. Because we use multiple couriers we may not be able to provide you with a tracking number for your order.

We aim to offer you support 7 Days per week. 

Contact Information

If you wish to contact us for any reason you can find help here at - support@theretrosoccerlocker.com

Response Time

If your contacting us by Email it may take between 1-3 Day(s) until we respond to your query. 

If you decide to contact us by Messenger instead it may take between 0-1 Day(s) until we respond to your query.